Returns & Refunds Policy

At Pretzels, we take pride in the quality of our snacks and want you to be completely satisfied with every crunch. If your order arrives damaged or is incorrect, please contact us within 14 days for a full refund or replacement.

Return Process

• 1.
  Contact Support

  Email our customer service team with your order number and a photo of the product issues to initiate your request.

• 2.
  Review Process

  Our team will review your claim within 48 hours to ensure it meets our freshness and quality safety standards.

• 3.
  Return Authorization

  For non-perishable merchandise, we will provide a prepaid shipping label; however, food items typically do not require physical return.

• 4.
  Refund Issuance

  Once approved, your refund will be processed automatically to your original payment method within 5 to 7 business days.